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CGI

Service Desk Agents

Location: Lisbon

Area: Languages

Description:

As part of the development strategy of the business of CGI in Portugal we are currently recruiting Service Desk Agents to join our Service Desk team in Lisbon. 

Candidate Profile:

  • Fluency in Finnish, Swedish; Dannish; Norwegian; Estonian; 
  • Fluency in additional language(s) (English); 
  • Experience in user support (helpdesk or call center); 
  • Knowledge of PC’s Operating System and standard software (Preferential); 
  • Knowledge of Hardware, Network Protocols, Microsoft Office, Anti-virus (Preferential); 
  • Knowledge of Troubleshooting problems in PC's, Printers, Windows OS, hardware, etc. 


Benefits Package: 

  • Monthly Salary (14 months – gross salary); 
  • Meal Allowance (6,80€ per working day – net salary); 
  • Private health insurance; 
  • Additional Fee per Fluent Nordic Language; 
  • Monthly Performance Bonus; 
  • Initial Trip From Home Country to Portugal (When Applicable); 
  • One Trip Home per Year (Two Way). 

Accommodations Package: 

  • Accommodations for foreign workers (Option 1: shared apartment full equipped; includes water, electricity, gas Internet Access and house cleaning); 
  • Accommodations Allowance for foreign workers (Option 2). 
  • Integration in a young and dynamic team; 
  • Training and career progression; 
  • Workplace – Lisbon, Portugal.