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Service Desk Agents

Location: Lisbon

Area: Languages


As part of the development strategy of the business of CGI in Portugal we are currently recruiting Service Desk Agents to join our Service Desk team in Lisbon. 

Candidate Profile:

  • Fluency in Finnish, Swedish; Dannish; Norwegian; Estonian; 
  • Fluency in additional language(s) (English); 
  • Experience in user support (helpdesk or call center); 
  • Knowledge of PC’s Operating System and standard software (Preferential); 
  • Knowledge of Hardware, Network Protocols, Microsoft Office, Anti-virus (Preferential); 
  • Knowledge of Troubleshooting problems in PC's, Printers, Windows OS, hardware, etc. 

Benefits Package: 

  • Monthly Salary (14 months – gross salary); 
  • Meal Allowance (6,80€ per working day – net salary); 
  • Private health insurance; 
  • Additional Fee per Fluent Nordic Language; 
  • Monthly Performance Bonus; 
  • Initial Trip From Home Country to Portugal (When Applicable); 
  • One Trip Home per Year (Two Way). 

Accommodations Package: 

  • Accommodations for foreign workers (Option 1: shared apartment full equipped; includes water, electricity, gas Internet Access and house cleaning); 
  • Accommodations Allowance for foreign workers (Option 2). 
  • Integration in a young and dynamic team; 
  • Training and career progression; 
  • Workplace – Lisbon, Portugal.